Shippings & returns
Here at Betoowell, we stand behind all of our products. Just register your product to activate your product's 1 year Warranty.
If we can't fix or repair a manufacture defect, we will replace the product, no questions asked.
Please note that due to the colors of this towel after washing the color mais get a bit clear, due to the painting process, scuffs and other blemishes that occur due to normal wear will not fall under the product warranty. These marks are like badges of honor and should be something you are proud of. Something that helps tell your travel stories.
We offer a 30 day no risk return policy. If you are not 100% satisfied with the quality of the product within 30 days of receiving your order, simply send it back and we will refund you the product cost, no questions asked.
But don't worry, we know you are going to love it!
CUSTOMS & DUTIES INFORMATION
EU 28 countries - Intra-community Shipping
Our warehouse is at EU, that allow us to offer low-cost shipping for the 28 Countries.
Free Shipping, Spain and Portugal
INTERNATIONAL SHIPPING - Rest of the World
Backers from all other countries (apart from the 30 countries listed above) may have to pay additional import duties or other applicable taxes to the concerned authorities upon receipt of their goods - depending on the import policies of their respective countries.
The duties and tax rates vary from country to country. If you wish to learn about the duties and taxes applicable to your shipment, you may want to check with the customs and border protection authority of your country.
If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided, or you moved without telling us), it will be the buyer's responsibility to pay the shipping fee to reship the order. When you receive your tracking number, please keep an eye out for the package.